Frequently Asked Questions
What is the best way to contact you?
Email us at firstname.lastname@example.org OR call us at (320) 762-8786. Our store hours are Monday-Friday 10-6, Saturday 10-5 & Sunday 12-4.
When will my order ship?
Orders are shipped USPS within 3 business days of purchase. You will receive a confirmation email with a tracking number once your order is shipped. From here, your order will typically arrive within 2-5 days.
I need my order for a special occasion! Do you offer expedited shipping?
We sure do! Upon checkout, you can select quicker shipping options. These orders will be processed the same day if the order is placed before 2pm CST Monday – Friday.
Can I make a change to or cancel my order once it has been placed?
While we are unable to cancel orders, we will do our best to accommodate a change to your order! Once your order reaches our shipping team, we will do our best to make any changes before your package is shipped out. We work hard to ship your order to you as fast as possible, so please call or email immediately with any change requests!
What do I do if I received the incorrect item / order?
Please email us at email@example.com OR call us at (320) 762-8786. Please include any pertinent information (order #, name, description of mix up) we will make sure to get you taken care of!
What if one of the items I received is damaged?
All defects and issues must be brought to our attention via email, messenger or phone call within 3 days of receiving your order. Please include your order # and a picture of the defected item. All defected items reported after the 3 day window are no longer eligible for a return of in-store credit. Once an item has been worn or washed, we are unable to refund or replace due to a number of circumstances that are out of our control.
If I used a discount code, can I still return an item?
If you used a discount code on a full priced item, you are more than welcome to return the item for an in-store credit of the purchase price. Any item purchased under the SALE section of our website is FINAL SALE and NOT eligible for return for in-store credit. Jewelry, sunglasses, and hats are also FINAL SALE.
How will I know when my return is processed?
Once your return is received and processed, you will receive an email confirming the refund for in-store credit.
I forgot to enter the discount code at checkout. Can I be refunded for the discount?
Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please email us at firstname.lastname@example.org.
I purchased an item yesterday that is on sale today! What is your price adjustment policy?
While we love when our customers snag a great deal, we are unable to refund the price difference if an item goes on sale after a purchase. You are welcome to return the item for store credit and re-purchase the item for the discounted price.
Do you offer international shipping?
Sorry, we currently do not offer international shipping.
How do I return an item?
See our RETURN POLICY here.
What are your store hours & address?
516 Broadway St Sunday 12-4
Alexandria, Minnesota 56308 Monday-Friday 10-6